FAQ

Frequently asked questions

Shipping & Refunds

All sales are final. 

In the event that your package is damaged please contact us within 48 hours providing clear images of the damage. Once damage and images are confirmed we will take measures to replace your item if possible. If some items are unable to be replaced a refund will be arranged upon receiving the proof of damaged work. 

We are careful to package each piece appropriately in order to ensure that your purchase arrives in the same condition as it left the studio. Our fine art paper prints and smaller loose canvas prints are packaged in a rigid mailer. Large loose canvas prints are rolled and placed in a tube. Originals and framed art are appropriately wrapped in package materials in order to provide protection, and placed in a shipping box.

International shipments the buyer is responsible for all further fees including customs and duties. For larger purchases the International buyer might receive an invoice for further shipping fees. 

Please allow 3-4 weeks for shipping of an original piece due to further framing and for possible creation of prints. Prints average a 2-3 week turnaround and determined by the current demand of the studio.

Prints

Yes! We offer custom sizing along with alternative print type options such as stretched or loose canvas. Please reach out to us at kathiholzerart@gmail.com with your sizing request and we will see if the print works with your desired dimensions.  

Each print order is created specifically for you! We do not keep stock in the studio. Each print is created around the demand of the studio and can take 2-3 weeks to be shipped your way.

Other

Some! Please feel free to reach out if you are seeking a commission. We love hearing what you have in mind! Get in touch here.

Yes, we do. Please get in touch with us at for more information on wholesale opportunities. You can inquire here or email us at kathiholzerart@gmail.com.

Trade discounts for originals can be discussed and are a case by case basis.

Thank you!

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